Question 1

What does "Bring Your Own Licenses (BYOL)" mean?

Accepted Answer

BYOL means you connect your own OpenAI or Groq API credentials directly. You stay in full control of which model you run, your rate limits, and how much you spend — we never mark up your AI costs. Rumbe Scout handles the orchestration, admin UI, and governance layer on top.

Question 2

How does Scout know what to answer — and what not to answer?

Accepted Answer

Scout responds exclusively from the knowledge base you approve. We build a semantic search index over your content so every answer is grounded in a source document. If a question falls outside your knowledge base, Scout says so — no hallucinations, no off-topic guessing.

Question 3

Can I control how the AI responds — its tone, length, and personality?

Accepted Answer

Yes, completely. As the operator, you have full control over the system prompt — the rules that govern how Scout behaves. Set the tone (formal, friendly, concise), define what topics it can or cannot discuss, and adjust defaults at any time from your admin panel without touching any code.

Question 4

What is the confidence level indicator and why does it matter?

Accepted Answer

The confidence indicator is a real-time signal shown alongside each response, telling users how closely the AI matched a source in your knowledge base. High confidence means a strong match; lower confidence flags areas where your documentation may need improvement. It builds user trust and gives you actionable insight into content gaps.

Question 5

How quickly can we go live?

Accepted Answer

Most teams are live within a few days. Once your content is ingested and indexed and your branding is configured, deployment is near-instant. There is no lengthy integration project — you connect, configure, and launch.

Question 6

Is my data used to train the AI model?

Accepted Answer

No. Your knowledge base content is used only to power responses for your chatbot. It is never shared with other customers or used to retrain the underlying model. Your data stays yours.

Question 7

What content sources can I connect to Scout?

Accepted Answer

Scout can ingest documentation sites, PDFs, help center articles, Notion pages, and other structured content. Once indexed, all sources are searchable and cited in responses so users can always trace an answer back to its origin.

THE SCOUT

A customer-facing chatbot + a portal your paying customers actually use.

Operator-Grade Infrastructure

Knowledge-Base Engine

Branded Chat Experience

Confidence-Driven Responses

Operator-Level AI Controls

Talk-to-Human Handoff

Admin Panel (Command Center)

Measurable Impact

Deflect & Conquer

Protect Your Brand

Scale Without Headcount

Frequently Asked