Question 1

How does The Mothership differ from The Scout?

Accepted Answer

The Scout is purpose-built for knowledge-base deflection — it answers questions from your docs. The Mothership is your full enterprise command layer, adding real-time Sentiment Analysis, intelligent Routing, AI-powered Ticketing, Inbound and Outbound Voice, and Stripe-backed Secure Actions that let customers complete transactions without ever leaving the chat.

Question 2

How does sentiment detection and routing actually work?

Accepted Answer

Every message is scored in real time for emotional signal — frustration, urgency, confusion. The moment a threshold is crossed, the Routing Engine automatically reprioritizes the ticket or triggers a human escalation with full conversation context intact. Your agents never inherit a cold handoff.

Question 3

What are "Secure Actions" and how do they work?

Accepted Answer

Secure Actions are verified UI cards — such as Pay Now, Update Billing, or Reschedule Appointment — that render directly inside the chat widget. They are backed by your Stripe integration and execute without redirecting the customer to another page, eliminating drop-off at the most critical moment in the support journey.

Question 4

How is voice usage priced and managed?

Accepted Answer

The Mothership plan includes 50 inbound and 50 outbound minutes per month. All additional usage flows through your own Twilio account under BYOL, meaning you pay wholesale Twilio rates with zero markup from us. You see exactly what you consume and control your ceiling.

Question 5

How many human agent seats are included?

Accepted Answer

Two agent logins are included for human takeover and ticket ownership. Additional seats can be provisioned as your support team scales — contact us to discuss volume pricing.

Question 6

Can we switch AI models without redeploying?

Accepted Answer

Yes. The Mothership is model-agnostic by design. You can toggle between OpenAI, Groq, and Gemini and update your system prompts at any time from the admin panel. No redeployment, no vendor lock-in, full sovereignty over your AI stack.

Question 7

Is The Mothership suitable for regulated industries?

Accepted Answer

Yes. Because you bring your own API keys and infrastructure (BYOL), your data never passes through a shared Rumbe pipeline. All AI calls go directly from your environment to your chosen provider, making compliance with HIPAA, SOC 2, and similar frameworks significantly more tractable.

THE MOTHERSHIP

One command core for every support channel.

Full-Spectrum Operations

Chatbot Core (Enterprise)

Ticket Core (Enterprise)

Voice (Inbound + Outbound)

Secure Actions (UI Cards)

Operator Control

Measurable Impact

Prevent Churn

Turn Support into Revenue

Unified Governance

Frequently Asked